Mobile Pay = Fiasco
This app solves no problem, but instead, creates them. I got a gift card for Christmas and thought, hey, Ill download the app and add the gift card so I didnt need to keen the card with me. Big mistake. I placed an order at the local chickfila drive thru (which was listed as accepting mobile pay). When I got to the window and had them scan the phone, they guy couldnt get it to work and then blamed me by stating that not all chickfilas accept them. Then I discovered I could pay for another order at a different chickfila location prior to arriving using the "place a take out order." I ordered and then went to pay with the gift card, but the total was over the amount and instead of allowing me two methods of payment, it charged the entire amount to my credit card. Then when I arrived, I had to click, "Im here" which I thought would mean they would call my name, but no. Clicking "im here" merely cues them to make the order. I ended up actually having to wait longer than customers who waited in line, ordered, and then waited for their food. The third time I used the app, I figured out an order on the "order take out" function that would come out to cost the exact amount as the gift card balance. I ordered, I clicked, "Im here" and I went inside. I waited a couple min while the line wound down and then inquired. The guy at the counter had no idea what I was talking about (thought it was a catering order). Bagger came and said that since I wasnt due until 6p (it was 5:45p), it wouldnt be ready for 10 min. What?! I told her it wasnt a complicated order - a number 3 combo and a small fruit cup! And the app said nothing about lead time once I clicked "Im here." Why would I need to wait 10 min for something I could have walked in and ordered in less time?
In the end, the app creates far more hassles and none of the employees seem to know how to handle it which means it is a FAIL here in SoCal.
1adventurejunkie about
Chick-fil-A